Funtional Area: System Design, Development, Implementation, and Integration

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ISP partner ZAI revolutionized FEMA's mapping program, taking the Map Service Center from paper-based to electronic delivery/distribution and saving $1 million annually in printing/operating costs. Under the Customer and Data Services (CDS) contract for FEMA’s $200 million Risk Mapping, Assessment, and Planning Program (Risk MAP) we designed, built, implemented, and maintained all of the program’s IT systems, including managing and disseminating data to the public and stakeholders. ZAI provided lifecycle support for 40+ applications residing at two data centers. Major IT systems included: (1) the Map Service Center (a repository and nationwide e-government site for flood map and product distribution and back-office Enterprise Resource Planning (ERP) system); (2) the Mapping Information Platform (a workflow and EVM site used to track and control the program’s 1,400 active mapping projects); (3) the National Flood Hazard Layer (NFHL), a GIS repository and map viewer displaying digital flood maps and the thematic nationwide flood hazard layer); (4) multiple internal SharePoint sites; (5) content management for public websites; (6) web services for data exchange with State/local governments and other Federal agencies; and (7) numerous specialized business and engineering applications. ZAI performed the full range of infrastructure systems engineering from concept formation to requirements analysis, design, development, implementation, integration, connectivity, and deployment for IT systems that reside in two data centers. We conceptualized, designed, developed, and operated a contractor-site Data Center. ZAI built the data center, including performing system engineering; facility design configuration; and wiring, cabling, hardware, and software installs. We also performed remote management of systems hosted at a commercial data center and migrated these systems to the DHS DC 2 facility in Clarksville, VA. ZAI operated a WAN segment of DHS’s OneNet network, configuring network devices and managing traffic, bandwidth, and security, and prepared C&A artifacts.

At the Department of State ISP partner CITI provides Enterprise Engineering Services (EES) that support the Consular Affairs (CA) decision-making process in the areas of new technology assessments, information systems security, bureau-wide IT architectures, domestic network, ITSM automation, and business process analysis, as well as analyses of legislation, impact, cost and risks as they affect the development and operation of consular systems. The EES task order provides complete systems enterprise engineering support for the Office of Consular Systems and Technology, which supports the efforts of the Bureau of Consular Affairs (CA) to manage an IT infrastructure supporting approximately 10,000 clients worldwide.
We maintain testing, benchmarking engineering, and prototyping facilities supporting current and future strategic needs of CA modernization programs, and diagnose difficult and elusive systems/applications issues. Major achievements on this contract include:
• The EES task order consolidated three Remedy service desk/ITSM environments into one environment while upgrading the environment to the latest version.
• The EES task order took over the domestic networking engineering and operations, and standardized the passport agencies and improved the overall performance and reliability.
• The EES task order designed and delivered both the Enterprise Training System, and the Enterprise Development Environment for CA/CST.
• The EES task order evaluated and engineered Enterprise Queue Management Systems, and then piloted them in various consulates around the world, as well as passport systems nationally.

NATO’s NCIA (NATO Communications and Information Agency) selected ISP partner CITI for the Theater Access Control and Threat Identification (TACTIC) identity management/credentialing operations engagement because of the company’s demonstrated ability to customize its manageID suite of commercial-off-the-shelf (COTS) identity, credentialing, and access management (ICAM) software for the key in-theater mission-critical requirements of NATO’s TACTIC program. The more secure, theatre-standardized ISAF member badges and an electronic badge verification capability will reduce the risk of individuals gaining unauthorized access to NATO installations and secure areas. The solution is currently sized for 500,000 person-records with approximately 500 internal and stakeholder users.
For TACTIC, CITI designed and developed enrollment systems, processes, and member badges standardized across NATO’s many theaters of engagement; a common badge management database; and improved access control capabilities.
The capabilities of CITI’s manageID leveraged for TACTIC included identity, credential and permission lifecycle management; border management; law enforcement; and badging programs. Access control modules for TACTIC included support for both attended and unattended operations including guard desks and unattended doors.
For TACTIC, CITI has demonstrated one of its core competencies—the ability to staff highly experienced and knowledgeable IT specialists in all infrastructure design and implementation disciplines for complex, in-theater (OCONUS) support services contracts. CITI’s support engineers for TACTIC have shown they are experienced at working in severe conditions to complete the installation and maintenance of server, network, and client hardware and operational systems.

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